RIGHT OF CANCELLATION

Under the Consumer Protection Distance Selling Regulations you have a statutory right to cancel your order and receive a full refund.
You can cancel your order up to and including the fourteenth day after receipt.

SUBMITTING YOUR ORDER

To place an order, simply visit drmindellshealth.com and add a product to your basket and then follow the steps given during the checkout procedure. Payment can be made with a variety of payment options and is safely transmitted via SSL. You will receive an order confirmation email once you submit your order.

VAT EXEMPT PRODUCTS

There are some products on the site which have a qualifying zero VAT rate due to their classification. These product are a VAT exempt product when purchased for use on a chronic or disabling condition such as Osteoarthritis, Arthritis or Sciatica, subject that you have suffered with the condition for at least 3 months. Unfortunately VAT relief is not available for short term conditions and injuries.

If you are unsure if you qualify for exemption please contact our customer care line 0800 036 0270

DELIVERY CHARGES

Delivery charges are included within the total item price as advertised unless clearly stated otherwise, and due to the different services chosen and packaging required will depend on your total order value. The price is as follows:

EU Delivery Charges

  • Orders up to £15 – £7.99
  • Orders up to £25 – £10.99
  • Orders over £25 – £18.99

For orders outside the EU, please contact us for a quotation.

RETURNS

When returning an item, please contact us prior to returning your item so that we can provide you with a return code to ensure a prompt and efficient returns handling. The return address is:

Drmindellshealth Returns Dept

Britannic Health Media Limited
165 Pleasant Avenue
South Portland
ME 04106
USA

Please note: we do not pay return postage costs unless the item is faulty. This does not affect your statutory rights.